PLAYSTATION LIVE SUPPORT VCHAT MANUALS
PLAYSTATION LIVE SUPPORT VCHAT PS4
PLAYSTATION LIVE SUPPORT VCHAT PROFESSIONAL
PLAYSTATION LIVE SUPPORT VCHAT SERIES

Either way, I was off the phone with the right answer in 4 minutes and 8 seconds. Sony doesn't officially sell any products that do this, and I highly doubt that this was a company-approved line. I was surprised, though, when he told me that some stores might sell stickers to cover up the light bar and suggested that I go to GameStop to look for some. MORE: Gaming Tech Support Showdown: Sony vs. He also pointed out, accurately, that there is no way to turn off the light bar.

PLAYSTATION LIVE SUPPORT VCHAT SERIES

He guided me through a series of menus (Settings > Devices > Controllers) and got me to the right place quickly. Later that day (at 4:23 p.m.), I spoke to Joshua, asking if I could dim or turn off the DualShock 4 controller's light bar. It was a quick call I was off the phone in 4 minutes and 36 seconds.

PLAYSTATION LIVE SUPPORT VCHAT PROFESSIONAL

He continued to be friendly and professional as I added on some amateurish questions, like if the PlayStation had to be on for me to do this and if the setup is different if I take the console to a friend's house. He informed me, correctly, that the easiest way to sync would be to plug the controller into the PlayStation and press the PS button. I spoke to Gerard, who told me he was located in El Salvador (which I would find was the case for every representative I spoke to) and quickly answered my question. on a Thursday, when I called to ask how I can sync a new controller to a PS4. The Ask PlayStation Twitter account got back to me in 56 minutes with an incorrect answer. During each call, the representative asked me for my email address or PlayStation account username, as well as my first and last name. This will take you to a Sony Support page (not a PlayStation page) with this number: 1-800-345-SONY (7669).

PLAYSTATION LIVE SUPPORT VCHAT MANUALS

However, if you're like me and don't keep manuals lying around, you'll have to do a Google search like I did. If you have the manual, you can find it there. I couldn't locate it on the PS4's regulatory labels, nor on the PlayStation Support page. PlayStation has some pretty great phone support, so I don't understand why its phone number is so hard to find. But I did eventually find answers for my questions in these articles. This makes sense but doesn't address wanting it dimmer, not brighter.

PLAYSTATION LIVE SUPPORT VCHAT PS4

For instance, the article on changing the brightness of the light bar is filed under a section on the PS4 camera not being able to see you. They're generally long and group several how-tos together, so you may have to dig a bit. If you don't want to deal with a person, you might want to use the search bar on the PlayStation support site to browse through articles. Salvador's English wasn't perfect, but it was good enough that I always knew what he meant. He gave me the easiest way (plugging it in via USB) and then answered professionally as I threw all of the dumb questions I had at him (Does the PS4 need to be on? Do I do it differently on a friend's PlayStation?). The next morning, at 11:10 a.m., I logged onto PlayStation support's live chat, where I asked a representative named Salvador about how I could sync a new controller. Others suggested using means like tape to cover the light bar. Overnight, I received a few responses, but only one was helpful. the same day, I took the same question about the controller to the PlayStation support forums. You can't even write on the company's Facebook time line.Īt 3:49 p.m.

While PlayStation uses Twitter heavily, the company doesn't accept questions via Facebook.

Salvador gave me the easiest way to sync my controller and answered all my dumb questions professionally.Īs I would find out later on a support call, you can go into settings to dim, but not turn off, the light bar.

Playstation live support vchat